Course Details 642-436 CVOICE
Describe the components of a gateway
• Describe the function of gateways
• Describe DSP functionality
• Describe the different types of voice ports and their usage
• Describe dial peer types
• Describe codecs and codec complexity
Describe a dial plan
• Describe a numbering plan
• Describe digit manipulation
• Describe path selection
• Describe calling privileges
• Describe call coverage
Describe the basic operation and components involved in a VoIP call
• Describe VoIP call flow
• Describe RTP, RTCP, cRTP, and sRTP
• Describe H.323
• Describe MGCP
• Describe SCCP
• Describe SIP
• Identify the appropriate gateway signaling protocol for a given situation
• Describe voice quality considerations
• Choose the appropriate codec for a given situation
Implement a gateway
• Describe the gateway call routing process
• Configure analog voice ports
• Configure digital voice ports
• Describe considerations for PBX integration
• Configure dial-peers
• Configure hunt groups and trunk groups
• Configure digit manipulation
• Configure calling privileges
• Verify dial-plan implementation
• Implement fax and modem support on a gateway
• Configure a gateway to provide DTMF support
Describe the function and interoperation of gatekeepers within an IP Communications network
• Describe the function and types of gatekeepers
• Describe the interoperation of devices with a gatekeeper
• Describe gatekeeper signaling
• Describe Dynamic Zone Prefix Registration with a gatekeeper
• Describe gatekeeper redundancy
Implement a gatekeeper
• Configure devices to register with a gatekeeper
• Configure gatekeeper to provide dial-plan resolution
• Configure gatekeeper to provide call admission control
• Verify gatekeeper operation
Implement an IP-to-IP gateway
• Describe the IP-to-IP gateway features and functionality
• Configure gatekeeper to support an IP-to-IP gateway
• Configure IP-to-IP gateway to provide address hiding
• Configure IP-to-IP gateway to provide protocol and media interworking
• Configure IP-to-IP gateway to provide call admission control
• Verify IP-to-IP gateway implementations
OR
Course Details 642-460 IIUC
Describe the components of the Cisco Unified Communications Architecture
• Describe the function of the infrastructure in a UC environment
• Describe the function of endpoints in a UC environment
• Describe the function of the call processing agent in a UC environment
• Describe the function of messaging in a UC environment
• Describe the function of auto attendants and IVRs in a UC environment
• Describe the function of contact center in a UC environment
• Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
• Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture
Describe PSTN components and technologies
• Describe the services provided by the PSTN
• Describe time division and statistical multiplexing
• Describe supervisory, informational, and address signalling
• Describe numbering plans
• Describe analog circuits
• Describe digital voice circuits
• Describe PBX, trunk lines, key-systems, and tie lines
Describe VoIP components and technologies
• Describe the process of voice packetization
• Describe RTP and RTCP
• Describe the function of and differences between codecs
• Describe H.323, MGCP, SIP, and SCCP signalling protocols
Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks
• Describe the function and application of a dial plan
• Describe the function and application of voice Gateways
• Describe the function and application of voice ports in a Gateway
• Describe the function and operation of call-legs
• Describe and configure voice dial peers
• Describe the differences between PSTN and Internet Telephony Service Provider circuits
Describe and configure a Cisco network to support VoIP
• Describe the purpose of VLANs in a VoIP environment
• Describe the environmental considerations to support VoIP
• Configure switched infrastructure to support voice and data VLANs
• Describe the purpose and operation of PoE
• Identify the factors that impact voice quality
• Describe how QoS addresses voice quality issues
• Identify where QoS is deployed in the UC infrastructure
Implement UC500 using Cisco Configuration Assistant
• Describe the function and operation of Cisco Configuration Assistant
• Configure UC500 device parameters
• Configure UC500 network parameters
• Configure UC500 dial plan and voicemail parameters
• Configure UC500 SIP trunk parameters
• Configure UC500 voice system features
• Configure UC500 user parameters
Implement Cisco Unified Communications Manager Express to support endpoints using CLI
• Describe the appropriate software components needed to support endpoints
• Describe the requirements and correct settings for DHCP, NTP, and TFTP
• Configure DHCP, NTP and TFTP
• Describe the differences between key system and PBX mode
• Describe the differences between the different types of ephones and ephone-dns
• Configure Cisco Unified Communications Manager Express endpoints
• Configure call-transfer per design specifications
• Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
• Configure Music on Hold
Implement voicemail features using Cisco Unity Express
• Describe the Cisco Unity Express hardware platforms
• Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
• Describe the features available in Cisco Unity Express
• Configure AutoAttendant services using Cisco Unity Express
• Configure basic voicemail features using Cisco Unity Express
Perform basic maintenance and operations tasks to support the VoIP solution
• Describe basic troubleshooting methods for Cisco Unified Communications Manager Express
• Explain basic troubleshooting methods for Cisco Unity Express
• Explain basic maintenance and troubleshooting methods for UC500